Return and Refund Policy

Thank you for shopping at Redmax24. We want you to be completely satisfied with your purchase. If for any reason you are not satisfied, we are here to help you with our return and refund process.

1. Return Policy

We accept returns on eligible items within 3 days from the date of delivery. To be eligible for a return, the following conditions must be met:

The product must be in original condition, unused, and in the same packaging as when you received it.
The item must be accompanied by the receipt or proof of purchase.
The product should not fall under the non-returnable category, including items such as perishable goods, intimate items, or personal care products (if applicable).

2. Non-Returnable Items

Some products are non-returnable for hygiene or safety reasons, such as:

Perishable goods (e.g., food items)
Intimate apparel or personal care products
Customized or personalized items

3. How to Return an Item

To initiate a return, please follow these steps:

Contact Us: Email us at helloredmax@gmail.com with your order number and details of the product you wish to return.
Return Approval: Our team will review your request and send you a return authorization. If your return is approved, you will receive instructions on how to send the product back to us.
Return Shipping: The customer is responsible for shipping the returned product back to us unless the return is due to an error on our part (e.g., wrong or defective product).
Return Address: We will provide you with the correct return address in the return approval email.

4. Refund Policy

Once your returned item is received and inspected, we will notify you of the approval or rejection of your refund.

Approved Refunds: If your return is approved, your refund will be processed, and a credit will be applied to your original method of payment. Please note that the time it takes for the refund to appear on your statement may vary depending on your bank or payment provider.
Partial Refunds: In some cases, partial refunds may be issued for opened or used items.
Rejected Returns: If your return is not approved, you will be notified and the item will be shipped back to you.

5. Shipping Fees

Return Shipping: You will be responsible for paying for your own return shipping costs unless the product is defective, damaged, or incorrect.
Original Shipping Fees: Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

6. Exchanges

We do not offer direct exchanges. If you need to exchange an item, you will need to return the original item for a refund and then place a new order for the desired item.

7. Damaged or Defective Products

If you receive a damaged or defective item, please contact us within 3 days from the date of delivery. We will arrange for a return or replacement at no additional cost to you.

Please provide clear photos or a description of the damage or defect, as this will help us resolve the issue more quickly.

8. Cancellation of Orders

You may cancel your order before it is shipped by contacting us at helloredmax@gmail.com. Once the order is shipped, it cannot be canceled, and you must follow the return process outlined above.

9. Contact Information

If you have any questions or need further assistance, feel free to contact us at:

Email: helloredmax@gmail.com