Shipping Policy

Thank you for shopping with Redmax24! We aim to provide you with a seamless shopping experience, including fast and reliable shipping for your orders. Please read our Shipping Policy to understand how we handle the shipment of your products.

1. Order Processing Time

• Order Processing: Orders are processed within 3 business days from the time they are placed, excluding weekends and public holidays. Processing includes order verification, product inspection, and packaging.
• Shipping Time: Once your order has been processed, it will be shipped according to the selected shipping method.

Please note that during peak seasons or sales events, processing times may be slightly longer.

2. Shipping Methods and Delivery Times

We offer a variety of shipping methods to suit your needs. Delivery times may vary based on the shipping method selected and your location:

• Standard Shipping: Typically takes 7 business days.
• Express Shipping: Typically takes 3 business days.

Please Note: Delivery times are estimates and may vary due to weather, customs delays, or other factors beyond our control.

3. Shipping Charges

Shipping charges are calculated at checkout based on the following factors:

• Delivery location
• Shipping method selected
• The size and weight of the items being shipped

You will be able to view the shipping cost before completing your order.

4. International Shipping

Currently, Redmax24 only offers shipping within India. We do not offer international shipping at this time. If you would like us to consider shipping to other locations in the future, please feel free to contact us.

5. Order Tracking

Once your order has been shipped, you will receive a confirmation email with tracking information. You can use this tracking number to check the status of your delivery through the carrier’s website.

If you encounter any issues with tracking your order, please contact us at helloredmax@gmail.com.

6. Shipping Restrictions

Some products may have shipping restrictions based on the delivery address or size. If this is the case, we will notify you as soon as possible, and you will be given the option to cancel your order or choose an alternative shipping method.

7. Address Accuracy

Please ensure that your shipping address is correct before completing your order. We are not responsible for delays or errors resulting from incorrect or incomplete addresses provided by customers. If you realize you made an error in your address, please contact us immediately at helloredmax@gmail.com.

8. Delivery Issues and Missing Packages

If your order is delayed, damaged, or missing upon delivery, please contact us within 3 days of receiving the tracking information. We will assist you in resolving the issue with the carrier. We are not responsible for packages once they are marked as delivered by the carrier.

9. Customs and Import Duties (If Applicable)

For international orders (if applicable in the future), customs duties or taxes may apply upon arrival in your country. These charges are the responsibility of the customer. We recommend checking with your local customs office for further information regarding applicable charges.

10. Shipping Insurance

If you wish to insure your package, please contact us prior to placing your order. Shipping insurance covers the replacement cost of your items in case of damage or loss during transit.

11. Contact Information

If you have any questions regarding your order, shipping method, or delivery, please feel free to contact us at:

Email: helloredmax@gmail.com